shiping

Shipping Policy
Last Updated: 12 Nov 2025
At OriginalMadHoney.com (“we”, “our”, “us”), we are committed to delivering your order safely and efficiently worldwide. This Shipping Policy explains how we process, ship, and deliver orders when you purchase from our website.
By placing an order, you agree to the terms outlined below.

1. Order Processing
   Orders are processed within 1–3 business days after payment confirmation.
   You will receive an email notification once your order has been received and again when it has been shipped.
   During peak seasons or promotional periods, processing may take slightly longer.
2. Shipping Locations
   We ship worldwide, including to Europe, North America, Asia, Australia, and the Middle East.
   📌 Please ensure that mad honey is legally permitted in your country before ordering. Some counties may have import restrictions.
3. Delivery Time
   Estimated delivery times after dispatch:
   Region Estimated Delivery
   Nepal 3–5 business days
   Asia (excluding Nepal) 5–10 business days
   Europe 7–14 business days
   USA & Canada 7–14 business days
   Australia & New Zealand 7–15 business days
   Middle East 7–15 business days
   Other Countries 10–20 business days
   Times may vary due to customs clearance, remote area access, or carrier delays.
4. Shipping Charges
   Shipping rates are calculated at checkout based on your address and package weight.
   Free global delivery may be available during promotions (if mentioned on website).
5. Tracking Information
   Once your order has been shipped, we will provide a tracking number via email.
   You can track your shipment using the carrier’s website.
6. Customs, Duties & Taxes
   International shipments may be subject to customs, duty taxes, or import fees imposed by the destination country.
   These charges are not included in product or shipping costs and are the responsibility of the buyer.
   We are not responsible for delays caused by customs authorities.
7. Wrong Address or Delivery Issues
   Please ensure your shipping address is accurate before placing the order.
   If the address is incorrect or the package is returned to us, reshipping costs will be the buyer’s responsibility.
   We are not liable for lost or stolen parcels after successful delivery confirmation.
8. Delayed or Lost Shipment
   If your order has not arrived within the estimated timeline:
   Contact us at 📧 originalmadhoney@gmail.com with your order number.
   We will contact the carrier and assist you in locating the shipment.
9. Damaged Products
   If the package arrives damaged, contact us within 48 hours with photos.
   We will review and resolve according to our Return & Refund Policy.
10. Order Cancellation
    Orders can be cancelled only before they are shipped.
    Once dispatched, the order cannot be cancelled but may qualify for return depending on eligibility.
11. Contact Us
    For shipping-related queries, contact us at:
    📧 originalmadhoney@gmail.com
    🌐 OriginalMadHoney.com